Topic: Visitor Centres

Are DMO visitor centres making a Blockbuster mistake?

“I’ve been frankly confused by this fascination that everybody has with Netflix […] Netflix doesn’t really have or do anything that we can’t or don’t already do ourselves.” -Blockbuster CEO Jim Keyes, in a 2008 interview with CBS News In the mid-2000s, Blockbuster...

Your destination needs to offer visitor servicing through social. Here’s why.

Is your destination listening and responding to its visitors online? If not, you have work to do. The State of Social Customer Service report from Conversocial published in August 2016 shows that now more than ever, businesses all over the world are responding to...

Imagine your visitor centre, times 1000: Here’s how Shuswap Tourism enhanced local tourism advocacy

What if every cabin in your destination was a visitor centre? Shuswap Tourism knows how that might look. The Columbia-Shuswap Regional District of British Columbia is home to Shuswap Lake, a Canadian houseboating mecca and outdoor adventure destination. The area...

Will Google Trips disrupt the visitor centre as we know it?

Sep 27, 2016 | Topic: Visitor centres, Visitor experience

Visitor centres, you’ve got competition. On September 19, Google launched its latest travel app, Google Trips. The app...

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