Topic: Visitor centres

Is your DMO delivering a little extra to make a big difference?

In the late 1800s, deep in the bayou of Louisiana in the United States, a tradition was born that still exists to this day on the soulful streets of New Orleans. In the bustling southern city, merchants began to add a little extra to a customer’s purchase; a piece of...
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Are DMO visitor centres making a Blockbuster mistake?

“I’ve been frankly confused by this fascination that everybody has with Netflix […] Netflix doesn’t really have or do anything that we can’t or don’t already do ourselves.” -Blockbuster CEO Jim Keyes, in a 2008 interview with CBS News In the mid-2000s, Blockbuster...
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Your destination needs to offer visitor servicing through social. Here’s why.

Is your destination listening and responding to its visitors online? If not, you have work to do. The State of Social Customer Service report from Conversocial published in August 2016 shows that now more than ever, businesses all over the world are responding to...
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