william bakker

6 ways destinations are harnessing the power of visitor sentiment data

The success of your destination hinges on the way people feel about travelling there. Visitor sentiment directly impacts your place’s reputation, along with every part of destination management, from place branding to communications.  “Visitor sentiment” is another...
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Fearing fallout from a media interview? 5 DMO do’s and don’ts

Media interviews reward the prepared. Use these tips to ace your DMO’s next media appearance.  With today’s rapid and often volatile news cycle, the risks and anxieties of being misrepresented in the media, despite your best intentions, are real. The good news is,...
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Restart your destination’s tourism industry: Phase 2 of 3

Your destination will pass through three, somewhat overlapping, phases during the COVID-19 crisis. The first is the mitigate phase, which requires nimble action to address the impact of the pandemic and tourism lockdown. The third phase will provide an opportunity to...
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We work with the most innovative tourism boards in the world to create a vision for each of their destinations, solve business challenges and execute brilliant, integrated campaigns. The expertise we apply to that work is shared in the articles published here and in our DMO Matters newsletter.

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